ALEXA SMART PROPERTIES
PMS Integrations
Enable additional features for guests and staff, and receive requests in full compliance with privacy regulations.
PMS and Alexa: Benefits and Features!
Thanks to the integration between your PMS and Alexa, automation, efficiency, and personalized services enhance the guest experience and simplify staff operations.
Integrating your PMS with Alexa Smart Properties allows you to automatically activate features that provide added value for both guests and staff.
Language Settings
At check-in, the PMS provides the guest’s spoken language or country of origin, and the Echo device automatically sets itself to the correct language (from the 5 available: Italian, English, French, German, and Spanish).
Messages and Requests
Personalized Messages
If the PMS provides guest data (e.g., name), a personalized automatic message can be sent to the Echo Show, which the guest will see upon entering their room.
Automated Messages
Knowing the guest’s check-in and check-out dates, the system can schedule automated messages to be sent to the Echo Show to suggest services or promote special offers.
Request Forwarding
Guest requests for services or bookings can be forwarded to the PMS (if supported), allowing the reception to handle them either during the stay or at checkout.
Guest Services
Housekeeping
Based on check-in and check-out dates and custom rules defined by the housekeeping staff, Alexa can manage guest requests for additional cleaning, or alternatively, to skip daily cleaning.
Staff Services
Rooms to Clean
If supported by the PMS, cleaning staff can ask Alexa which rooms need to be cleaned on a given floor. The team is automatically updated with the list of pending rooms.
Room Cleaned
After daily cleaning, staff can say, “Alexa, the room is clean” (Alexa will ask for a security password), automatically updating the room status in the PMS for real-time tracking.
Room Ready
At the end of a stay, the housekeeping manager can say, “Alexa, the room is ready” (again, with a security password), updating the PMS automatically. This avoids phone calls and miscommunication between the reception and housekeeping staff, speeding up room reassignment to new guests.
Device Management and Privacy
Device Reset
The PMS can confirm to NAVOO systems that the guest has checked out, and the Echo devices can be reset automatically, removing alarms and unread messages.
Note: If the PMS cannot be connected, the reset can still be done manually or through alternative methods.
Privacy
NAVOO systems will only retrieve the data you choose to share from the PMS, and will never store personal guest information or stay-related data (such as room rates).
Which PMS Can Be Integrated
If your PMS is listed in the control panel, you can link it to your property simply by following the provided instructions, no NAVOO support is required (though help is always available if needed).
Which PMS Can Be Integrated
If your PMS is listed in the control panel, you can link it to your property simply by following the provided instructions, no NAVOO support is required (though help is always available if needed).
Opera Cloud
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Mews
- Check-in - Check-out
- Clean/ready room
- Rooms to check
TeamSystem
- Check-in/Check-out
- Clean/ready room
- Rooms to check
5 Stelle
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Hotel Cube
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Alyante
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Slope
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Hotel in Cloud
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Lodgify
- Check-in/Check-out
- Clean/ready room
- Rooms to check
365 villas
- Check-in/Check-out
- Clean/ready room
- Rooms to check
Let us know which PMS you’re using, we’ll contact your provider to explore the possibility of integrating it with our systems.