Frequently Asked Questions
How it works
How do I send the guide to my guests?
You can share the guide’s link however you prefer: include it in messages sent from your PMS, or send it by email, SMS, WhatsApp, or QR code.
Can my guests use the guide outside the property?
Yes. The guide is online, so your guests can check it even before they arrive or while they’re away from the property.
Can I print a QR code so guests can access the guide?
Yes, you can download your guide’s QR code from the NAVOO Console, then print it and place it wherever you like: in the rooms, at reception, in the restaurant, in the elevator, and in any common area.
Do my guests need to download an app?
No. NAVOO Digital Guide is a webapp: it opens from a link in the browser, no installation needed.
Do my guests need to register to use it?
No, your guests don’t need to create any account. They open the link and get direct access to the information and all the guide’s features.
Can I manage everything on my own, without your help?
Yes. The NAVOO Console is designed to be easy to use even if you’re not familiar with technical tools and software: you create and edit everything yourself, whenever you want.
Can you help me set up the guide?
Every step of the setup process in the NAVOO Console is explained step by step, and designed to be easy to follow even if you’ve never used similar tools before. If you need a hand, our support team is always there for you.
How long does it take to activate it?
It only takes a few minutes to set up the basic structure. You can then update the information and activate the different features whenever you want.
Pricing and subscription
How much does the subscription cost?
The cost depends on the number of rooms or apartments in your property. You can find all the plans on the Pricing page.
How do I pay for the subscription?
The subscription is activated online with a recurring monthly payment. You can pay by credit card or SEPA direct debit. There’s no minimum contract length: you can pause or reactivate it whenever you want.
What are the initial costs I need to cover?
None. Activation is free: you only pay the subscription fee once you decide to make the guide available to your guests.
I have a 4-room B&B, how much will it cost me?
For properties with 2 to 10 rooms, the cost is €2.99 per room per month, excluding VAT.
I only have one apartment, how much do I need to pay?
For a single unit, the cost is €4.99 per month, excluding VAT.
In how many languages can I show content to my guests?
The guide is available in 5 languages: Italian, English, German, French, and Spanish. That said, when guests open it in their browser, they can also translate it into any language using their phone’s built-in features.
Do I need to translate the content myself?
No, you write the content in one language and it’s automatically translated into the other languages.
Can I freely choose the text and images?
Yes, you can freely customize the text and images in every section from the NAVOO Console.
Can I recommend activities and places near the property?
Yes, there are dedicated sections where you can add restaurants, venues, activities, places, events, local tips, and much more.
Can I add restaurants I have a partnership with?
Yes, you can add the partners and collaborations you prefer in the local recommendations section.
Can I upload my restaurant and bar menu?
Yes, the Console has a dedicated section where you can add all your menu details and keep them always up to date.
Can I print a QR code for the menu and place it on the tables?
Yes, you can download a QR code that links directly to the menu page in the guide, print it, and place it on the tables or at the bar counter.
Can I list all the services I offer?
Yes, in the Services section you can list everything you offer and add all the details you want, even the most specific ones about costs, hours, and how to use or book them.
Can I add my wellness center's price list?
Yes, the Console has a dedicated section where you can add all the details of the massages and SPA treatments offered at your wellness center, and keep them always up to date.
Guests and communication
How do I receive requests from guests?
Requests and reports arrive in the NAVOO Console, and you choose which channel you want to be notified on: email or SMS. You can also set different recipients depending on the type of request, so each report reaches the right person on your staff right away.
Can I see how many guests use the guide?
Yes, you can find your property’s guide usage statistics in the Console. For more information, visit the Usage Statistics page.
Can I add my contact details to the guide?
Yes, you can add them. That said, the whole point of the guide is to reduce phone calls and direct messages: the more information your guests can find on their own, the less they’ll need to call or message you.
Can I send the guide to my guests before they arrive?
Yes, you can share the guide’s access link with your guests even before they arrive.
Does the guide recognize my guest's booking?
Yes. Before the stay begins, the guide only shows general information about the property, visible to anyone. At check-in, additional features become active, like the ability to make requests, book services, and report issues. At check-out, the guide automatically switches back to showing only general information.
Integrations and demo
Can I connect the guide to my PMS?
Yes, NAVOO products integrate with the leading PMS platforms. You can find the full list of available integrations on the dedicated PMS Integrations page.
Can I try a demo to see what the guide looks like?
Yes, you can try demos of a city hotel and a lakeside apartment, created by us. Go to the Demo page to try them right away, no personal details required.
What it is and how it works
What is Smart Controller?
Smart Controller is the service that lets you manage your property’s smart devices, such as plugs, lights, thermostats, and sensors, creating automations linked to check-in and check-out times. You activate and control it from the NAVOO Console.
Which devices can I control?
You can control plugs and relays, lights and dimmers, thermostats and temperature sensors, as well as sensors for doors, windows, movement, and smoke. These are all Shelly devices. You can find the full list on the Compatible Devices page.
Can I manage multiple properties from a single account?
Yes, you can create as many properties as you want in the NAVOO Console and manage them all with a single account. For each property, you can activate a dedicated subscription only when you need it, during your open months.
Do I need to install anything besides the smart devices?
No, you only need to connect the smart devices already installed in your property to the NAVOO Console, no other software or dedicated hardware required.
Is it easy to set up, or do I need a technician's help?
Setup is designed to be handled on your own through the NAVOO Console, in just a few minutes, with no technical skills required. If you’d like a hand at any point, our support team is here for you.
Can I control everything from my smartphone too?
Yes, you can monitor and change your devices’ status from the NAVOO Console on your smartphone too, wherever you are.
I'm not sure which devices to choose for my property, can you help me?
Yes, we can help you find the devices best suited to your property, based on the areas you want to control and the automations you want to set up. Contact us and we’ll find the right solution together.
Automations and alerts
Can I set up automations that trigger automatically with check-in and check-out?
Yes, that’s the whole point of Smart Controller! You can set what each device should do and exactly when, based on your property’s check-in and check-out times.
What happens before guests arrive?
Your smart devices switch on automatically based on the rules you’ve set. For example, thermostats adjust themselves: you decide how long it should take for the room to reach the right temperature.
What happens after check-out?
Lights, heating, and air conditioning switch off or adjust automatically according to the rules you’ve set. You save energy without having to check room by room, whether through the app or in person.
What if a door or window is left open?
From the NAVOO Console, you can check your devices’ status at any time, always updated in real time: if a door or window is open, or a sensor has picked up something, you’ll see it right there.
Can I see if there was any unexpected movement after check-out?
Yes, the sensors flag any movement detected after check-out. This way, you can always keep an eye on your properties’ security.
Can I check the temperatures detected by all the thermostats?
In Smart Controller, you can see the temperatures measured by all your connected thermostats and sensors on a single page. You can also set a maximum temperature threshold: if it’s exceeded, an alert will appear in Smart Controller.
PMS and integrations
Can I connect Smart Controller to my PMS?
Yes, Smart Controller can be connected to many PMS platforms, so bookings become the reference point for your automations. You can find the full list of connectable PMS platforms on the PMS Management page.
What happens if I change a booking in my PMS?
Check-in and check-out dates update automatically in the NAVOO Console, and the automatic rules you’ve created run at the right time.
Can I use Smart Controller even without a PMS?
Yes, connecting your PMS is not mandatory. Connecting it lets you import bookings automatically. You can also add and edit them manually in the NAVOO Console.
My property management system isn't on the list, can you add it?
Contact us and we’ll look into whether we can connect it.
Pricing and activation
What's included in the price, and how is it calculated?
Every plan includes all of Smart Controller’s features. Only the price range changes, based on the number of units or rooms in your property. See the details on the Smart Controller Pricing page.
Are there any initial or activation costs?
No, activating and using the NAVOO Console is free. You’ll only pay the subscription, based on the number of rooms or units you connect, when you want to activate the automatic rules.
Can I pause the service if my property is seasonal?
Yes, the subscription is monthly and flexible: you can pause and reactivate it whenever you want.
Is Smart Controller suitable for small properties too?
Yes, it was built to be useful for everyone. From those managing a single vacation home or apartment, to B&Bs, farm stays, hotels, and large properties or residences.
Can I change my plan during the year?
Yes, you can change the number of rooms, houses, or apartments included in your subscription at any time from the NAVOO Console.
Does using the NAVOO Console cost anything?
Access to and use of the NAVOO Console is free. You only pay for the Smart Controller subscription during the months you want your automation rules to run on your smart devices.
