Simplify requests and bookings for your guests
With NAVOO Digital Guide, you can list everything your guests can request or book: in-room items, services, local experiences and much more.
All in one link: guests can view and book in just a few seconds, directly from their phone.
What your guests can request and book
In-room items
towels, pillows and paid extras
Room Service
in-room breakfast,
drinks and snacks
Events and activities
On-site activities, local events
Local experiences
tours, tastings and guided tours
Restaurant and bar
reserve a table, menu, make special requests
Spa and treatments
massages, wellness programs and treatments
Extra services
transfers, laundry, babysitting, parking
Checkout
request, postpone
- Everything in one link, always available: guests can check what they can request or book from their phone in just a few seconds.
- More precise bookings: guests specify the quantity, time, and preferences directly in the request, with no extra steps.
- Choose who receives the requests: notifications can be sent by email or SMS directly to the person in charge, such as kitchen, dining room, spa or dedicated staff, with no intermediaries.
Here's how
works (in 3 steps)
Here's how it works (in 3 steps)
NAVOO Digital Guide is a webapp: it opens from a link in the browser, with no app to download.
You set it up from Console NAVOO and guests can submit requests and make bookings from their phones in just a few seconds.
1
CREATE REQUEST TYPES
In-room items, services, experiences and extras: add the request types you want to include in the guide.
2
EDIT AND ADD DETAILS
Fill out each request type with everything guests need: photos, descriptions, prices, opening hours, rules, instructions and other useful details.
3
CHOOSE WHO RECEIVES THE REQUEST
Decide who receives each request: reception, kitchen, dining room, spa or a dedicated staff member, via email or SMS.
Sign up for the newsletter and activate NAVOO Digital Guide:
the first month is free.
Before and after NAVOO: what really changes
- Bookings and requests get lost among chats, calls and notes
- Prices, rules and instructions are not always available: guests hesitate or put it off
- Even a simple request takes time to manage, between questions and clarifications
- Information given verbally tends to be forgotten or misunderstood, and you end up having to explain it again and again
- With international guests, it's not always easy to explain everything in multiple languages
- Guests can access room services, activities, experiences and items directly from their phone
- Guests can book more easily because they find clear information, such as prices and useful details
- Requests and bookings arrive already complete, with quantity, time, notes and preferences
- Requests go directly to the right department, without any unnecessary steps
- Information can be available in multiple languages, so every guest can find it in their own language
See also
Food and wellness
Menus and treatments are shown with details, and requests are sent directly from the guide.
Property services
Showcase extra services and activities with details, and enable requests directly from the guide.
Item requests and assistance
Guests can request additional items and ask for assistance with just a few taps, directly from their phone.
See also
Food and wellness
Menus and treatments are shown with details, and requests are sent directly from the guide.
Property services
Showcase extra services and activities with details, and enable requests directly from the guide.
Item requests and assistance
Guests can request additional items and ask for assistance with just a few taps, directly from their phone.
- Free activation: no installation and no activation costs
- Self-management: you can set it up in just a few minutes and update it whenever you want
- Flexible: a monthly subscription that you can pause and reactivate whenever you want
