Make it easy for your guests to request items and assistance

With NAVOO Digital Guide, guests can request items for their room and ask for assistance with just a few taps on their phone.

This way, staff receives everything in real time and can take immediate action.

Items and assistance: everything guests may need in their room

Guided issue reporting

From the guide, guests select the issue from a predefined list: shower, TV, door, safe and more. The report is already clear and complete, so staff immediately knows what to do and where to go.

Additional item requests

Pillows, towels, adapters and amenity kits: guests can request them independently, specifying quantities and any notes. You can show useful information before the request is sent, so guests know everything before confirming.

Real-time notifications

Every request is sent to staff in real time by SMS or email.

You can decide who to notify for each type of request: reception, maintenance or housekeeping.

Ready-to-use items

Many items are already preloaded: you just need to activate them. You can set each item as requestable, reportable or both, with custom descriptions and instructions.

Here's how
works (in 3 steps)

Here's how it works (in 3 steps)

NAVOO Digital Guide is a webapp: guests open it from a link in the browser, with no app to download.

From Console NAVOO, you can configure the items guests can request and the issues they can report in just a few minutes. Guests find them right away in the guide, and you receive real-time notifications.

CREATE REQUEST TYPES

Choose from the list of preloaded items, such as slippers, mattress toppers and accessories, and activate them with one click. You can also add new ones at any time.

EDIT AND
ADD DETAILS

Customize descriptions, add costs or useful information to show guests. Each item can be edited independently, without needing assistance.

CHOOSE WHO RECEIVES THE REQUEST

Decide who receives each notification: reception, maintenance or housekeeping, and through which channels: SMS, email or both.

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Before and after NAVOO: what really changes

BEFORE NAVOO

Managing everything is more complicated

Guests call reception for every small request or issue
The staff writes down the request by hand and risks forgetting or losing it
The maintenance technician is notified only after several intermediate steps, leading to delays and confusion
During peak season, requests pile up and staff struggles to manage them all

AFTER NAVOO

Managing everything is easier

Guests can report an issue or make a request with just a few taps on their phone, whenever they need to
The request is already structured: room, issue and notes. No manual steps are required
The maintenance technician receives real-time notifications by SMS or email
Multiple requests at the same time? No problem: everything is organized and error-free