DIGITAL GUIDE
All the features of the Digital Guide
Informations
With the Digital Guide, you can reduce paper usage and provide your guests with all the information about your property, your services, and what to see and do nearby, even before they arrive!
Property information
The Digital Guide offers guests detailed information about your property and available services, providing quick and practical support to improve their stay.
Local information
The Digital Guide can assist guests by offering tips and details about local attractions, places to visit, restaurants, and services.
Continue reading
These details are entered into the Digital Guide by your staff, so guests receive the same answers they would get at reception, from the property manager, host, or other communication tools (PDFs, bulletin boards, websites…).
Images
Every piece of information provided through the Digital Guide can be paired with an image, enriching the content and enhancing the user experience on the guest’s smartphone.
Multilingual Support
The Digital Guide can provide content in Italian, English, French, Spanish, and German. More languages will be added over time.
You can enter the content in any language within the Control Panel and rely on AI to automatically translate it.
Categories
All content managed through NAVOO’s web-based Control Panel is organized into categories, making it easier for your staff to manage and for your guests to navigate through the guide on their smartphones.
Generative AI
The Control Panel includes generative AI tools to help you quickly find local info (like restaurant and attraction details), create texts, and translate them, all with just a few clicks.
Type of information
The range of information you can share with guests is constantly expanding.
Here’s a list of what you can currently communicate:
Continue reading
- Property description: to tell your story and how to best enjoy the stay
- Welcome message: to greet guests upon arrival
- Wi-Fi access: how to connect and use it
- Checkout info: including times, instructions, and special requests from guests
- Property services: to explain every detail of each specific service you offer, and receive supply or booking requests
- Menus: allowing guests to browse and book room service or restaurant tables
- Spa treatments & massages: so guests can learn about wellness services from the comfort of their room
- Transportation: to help guests move around the local area
- Waste disposal: especially useful in apartments and vacation rentals, explaining how to sort waste
- Tourist tax: how much it is and how to pay it
- Smoking policy: to prevent misunderstandings or false alarms
- Rules & schedules: clear and easy to follow for everyone
- Phone numbers: making it easier for guests to contact your staff or access emergency/public services like taxis
- Green programs: highlight your eco-friendly efforts and sustainability actions
- Curiosities: fun facts and anecdotes about the local area or city
- Nearby places: answers to questions about activities, shops, pizzerias, traditional restaurants, and more
Detailed Information Management
The Control Panel allows you to input detailed content for every piece of information that will be accessible in the Digital Guide. The information is automatically well-organized for a smooth and intuitive navigation experience.
General Information
You can indicate for each piece of information its name, which categories it belongs to, write a detailed description, and add an image. This content is used to list and introduce the various information contents on the pages of the Digital Guide.
Where it is located
Guests might want to know where a specific service (offered or recommended) is located. You can specify its location within the property and the path to get there. For external services (like a recommended restaurant), you can add the address and distance. Tapping the address will automatically open a navigation app (e.g., Google Maps) on the guest’s smartphone.
Opening Hours
Some services are only available at certain times. You can enter this in the Control Panel, so guests see accurate service hours, which can be updated in real time.
Phone number
Guests can find the numbers to contact one of the facility’s departments by phone in the Digital Guide. It can display the number to use with the in-room phone, and the number to tap to initiate the call directly from their smartphone.
Pricing
Guests can check prices for services, especially those they may be hesitant to ask about at reception, at any time. Detailed pricing information for each service can be included.
User Instructions
There’s no limit to the number of objects or services explained! If a guest doesn’t know how to use a coffee machine or washing machine, for instance, they can check the instructions in the Digital Guide, avoiding confusion or damage.
Booking Services
The Digital Guide helps promote upselling by allowing guests to request additional services. Staff can decide which services show booking options.
Requests
Guests can request items, services, or assistance directly from the Digital Guide. These are delivered to specified recipients set in the Control Panel, making operations faster and improving guest satisfaction.
Items
Using their smartphone, guests can request items like extra towels or room service, from anywhere: from the comfort of their room, poolside, garden, beach, or while walking around town.
Requestable Items and Services
In NAVOO’s Control Panel, you can customize what guests can request for delivery to their room, apartment, or vacation home.
Quantity Options
Enable the “quantity” option so guests can specify how many items they want (e.g., two clean towels).
Paid Items and Services
Guests can see if an item or service has an associated cost. Pricing can vary by room type (e.g., free robes in a suite, but paid in a classic room).
Request Recipients
Requests can be sent to multiple recipients via email, SMS, or Alexa (e.g., an Echo device at reception). Each item or service can have different recipients.
Maintenance and Assistance
Guests can report issues or request repairs via the Digital Guide.
Reportable Issues
You can define which items/services guests can report issues for in the Control Panel.
Custom Responses
The Guide can respond specifically based on the situation, for example, letting guests know the maintenance team is on the way for a cold shower issue, or confirming the report for a broken TV has been forwarded to reception.
Request Recipients for Maintenance
Requests can be sent to multiple team members via email, SMS, or even to Echo devices (e.g., in the maintenance office), with custom recipients per request type.
Checkout
The Digital Guide allows guests to view checkout information, request checkout preparation, or ask for a late checkout.
Checkout Information
Guests can get full checkout details (e.g., departure time, where to leave keys, how to pay) especially useful in vacation homes without a reception desk.
Checkout Preparation
Guests can request early checkout processing, allowing staff to prepare the invoice, verify payments, calculate tourist tax, etc., to speed up the process.
Late Checkout
Guests can request a late checkout. The Digital Guide notifies them that approval is not guaranteed; the reception will follow up.
Checkout Request Recipients
Checkout-related requests can be sent to multiple staff members via email, SMS, or Echo device notifications.
Feedback & Reviews
Feedback
Guests can rate their stay and leave comments via the Digital Guide. Feedback is saved in NAVOO’s Control Panel and instant notifications let staff respond while the guest is still present.
Note: sending feedback via the Digital Guide, will be available soon.
Reviews
If the guest leaves positive feedback, the Digital Guide can suggest leaving a public review, offering quick access to review platforms via clickable links.
Note: leaving reviews via the Digital Guide, will be available soon.
Housekeeping
The Digital Guide can assist in housekeeping-related activities by providing useful functionality for both facility staff and guests.
Note: Functionality related to housekeeping requests made by guests, or confirmations sent by staff, will be available soon.
Staff support
The Digital Guide eliminates the need for paper notes and constant calls between floor staff and reception.
Using a smartphone, staff can update room status in real-time and keep colleagues informed.
Reception and operational offices can monitor the cleaning and inspection status of rooms/apartments in real-time, speeding up check-in for new guests.
Room Status Notification
Staff can notify when a room is cleaned and checked. The room number or name is selected, and the status appears live in the NAVOO Control Panel.
PMS and Software Integration
NAVOO integrates with several PMS and software systems. Some allow automatic room status updates or show pending cleanings, boosting staff productivity.
Staff access is password-protected.
Guest Features
Additional Cleaning Request
If enabled, guests can request extra cleaning. Requests are sent directly to the relevant staff via SMS, email, or Echo device notifications.
Do Not Clean Requests
Guests can opt out of room cleaning for privacy or sustainability reasons. Integrated with PMS, the Digital Guide ensures such requests are only valid on eligible days (e.g., not on checkout day).
Management
Through the Control Panel, staff have the ability to independently and comprehensively manage the entire system. They can thus monitor the number of uses, respond promptly to requests, analyze data, and optimize guests’ experience in interacting with the Digital Guide.
Rooms & Apartments
Within the Control Panel, the staff administering the Digital Guide features can decide whether to divide the accommodation into rooms or apartments. The division is not mandatory. It becomes necessary when distinguishing between requests that come in from guests.
Creation & Management
Each room/apartment can have its own QR code, which can be printed and placed on the desk or at the entrance. Scanning it launches the Digital Guide and identifies the specific room or apartment.
Room Types
Rooms/apartments defined in the Control Panel can be tagged with a type (Standard, Deluxe, Suite, etc.) to assign shared settings and info accordingly.
Control Panel Users
User Creation
The Control Panel administrator can independently add team members and assign them to one or more properties.
Roles & Permissions
Each user role can have specific capabilities and access levels.
Change Tracking
All changes made to the content and functionality of the Digital Guide, are tracked in the Control Panel, so that the administrator can trace the date and author of those changes.
Analytics
From the Control Panel, you can measure and analyze guest and staff interactions with the Digital Guide for actionable insights.
Volume Metrics
The system measures the amount of views on each page of the Digital Guide. The data collected can be filtered and grouped, allowing you to understand the days during which usage was highest, and which rooms or apartments create the most views.
Guests & Staff
See which content guests engage with most, and monitor how staff use the system, assessing the Digital Guide’s impact on operations.
Integrations
PMS, Software & Apps
NAVOO integrates with major PMS and software systems used by hospitality staff and managers.
You can request integration with systems not yet connected.
Note: A PMS connection is not required to use the Digital Guide.
PMS Integration
Connecting to your PMS unlocks additional features and automation.
START NOW
Create your Digital Guide in complete autonomy!
It’s simple and fast.
