Make it easy for your guests to request items and report issues

With the NAVOO Digital Guide, guests can request items for their room and report issues with just a few taps on their phone.
This way, your staff receives everything in real time and can take immediate action.

Items and maintenance: everything guests may need in their room

Guided issue reporting

From the guide, guests select the issue from a predefined list: shower, TV, door and more.

The report is already clear and complete, so your staff knows immediately what to do and where to go.

Additional item requests

Pillows, towels, adapters, amenity kits: guests can request these on their own, specifying quantities and any notes.
You can show costs and useful information before the request is sent, so guests know everything before confirming.

Real-time notifications

Every request is immediately forwarded to your staff by SMS or email.

You can decide who to notify for each type of request: reception, maintenance or housekeeping.

Ready-to-use items

Many elements are preloaded: you just need to activate them.
You can set each item as requestable, reportable or both, with custom descriptions and instructions.

Here's how
works (in 3 steps)

Here's how it works (in 3 steps)

NAVOO Digital Guide is a web app: guests can open it from a link in their browser, without downloading an app.

From the control panel, the NAVOO Console, you can configure the items guests can request and the issues they can report in just a few minutes. Your guests can find them right away in the guide, and you receive real-time notifications.

CREATE REQUEST ITEMS

Choose from a list of predefined items: slippers, mattress covers and accessories, then activate them with one click. You can also add new ones at any time.

EDIT AND
ADD DETAILS

Customize descriptions and add costs or useful information to show guests. Each item can be edited independently, without needing assistance.

CHOOSE WHO RECEIVES THE REQUEST

Choose who receives each notification: reception, maintenance or housekeeping, and through which channel: SMS, email or both.

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Before and after NAVOO: what really changes

BEFORE NAVOO

Managing everything is more complicated

Guests call the front desk for every little request or problem
The staff writes down the request by hand and risks forgetting or losing it
The maintenance technician is notified only after several intermediate steps, leading to delays and confusion
During peak season, requests pile up and your staff can’t handle them all

AFTER NAVOO

Managing everything is easier

Guests can report an issue or make a request with just a few taps on their phone, whenever they want
The request is already structured: room, issue and notes, with no manual steps required
The maintenance technician receives real-time notifications by SMS or email
Multiple requests at the same time? No problem: everything is organized and error-free