Simplify requests and reservations for your guests
With NAVOO Digital Guide, you can list everything your guests can request or book: in-room items, services, local experiences, and much more.
All in one link: Guests can view and book in just a few seconds right from their phones.
What your guests can request and book
In-room items
towels, pillows and extra paid items
Room service
breakfast in the room,
drinks, snacks
Events and activities
On-site activities, local events
Local experiences
tours, tastings, guided tours
Restaurant and Bar
Reserve a table, view the menu, make special requests
Spa and treatments
massages, wellness programs, treatments
Additional Services
transfers, laundry service, babysitting, parking
Checkout
request or postpone
- Everything in one link, always available: guests can check what they can request or book from their phone in just a few seconds.
- More accurate reservations: guests specify quantity, time and preferences directly in the request, with no extra steps.
- Choose who receives the requests: notifications can be sent by email or SMS directly to the person in charge of the right area: kitchen, restaurant, spa or dedicated staff, with no unnecessary steps.
Here's how
works (in 3 steps)
Here's how it works (in 3 steps)
NAVOO Digital Guide is a web app: guests can open it from a link in their browser, without downloading an app.
You set it up from the NAVOO Console, and guests can submit requests and make reservations from their phones in just a few seconds.
1
CREATE REQUEST TYPES
Room items, services, experiences and extras: add the options you want guests to find in the guide.
2
EDIT AND
ADD DETAILS
Fill out each entry with everything you need: photos, descriptions, prices, hours, rules, instructions and other useful details.
3
Select the recipient
for the request
Choose who receives each request: reception, kitchen, housekeeping, spa or a dedicated staff member, by email or SMS.
Sign up for the newsletter and activate NAVOO Digital Guide:
the first month is free.
Before and after NAVOO: what really changes
- Reservations and requests get lost between chats, calls, and notes
- Prices, rules, and instructions aren't always available: guests hesitate or put it off
- Even simple requests take time, with questions and clarifications
- Information given verbally is often forgotten or misunderstood, so you end up explaining it again and again
- With international guests, it's not always easy to explain everything in multiple languages
- Guests can access room services, activities, experiences and items from their phone
- Guests can book more easily because they find clear information, such as prices and useful details
- Requests and reservations arrive with all the details: quantity, time, notes and preferences
- Requests go directly to the right department, without any unnecessary steps
- Information can be available in multiple languages, so every guest can find it in their own language
See also
Food and Wellness
Menus and treatments are always available, with requests sent directly from the guide.
Property services
Show services and activities with details, and, if you’d like, enable requests directly from the guide.
Items and maintenance
Guests can request additional items and report issues with just a few taps, right from their phones.
See also
Food and Wellness
Menus and treatments are always available, with requests sent directly from the guide.
Property services
Show services and activities with details, and, if you’d like, enable requests directly from the guide.
Items and maintenance
Guests can request additional items and report issues with just a few taps, right from their phones.
- Free activation: no installation and no upfront costs
- Self-management: you can set it up in just a few minutes and update it whenever you want
- Flexible: a monthly subscription that you can pause and reactivate whenever you want
