Address, access codes, security deposit: before check-in, all the questions arrive at once. With a digital guide, the answers are already there, in a single link.
Arriving at a new property should be simple. Yet, especially in the hours before check-in, guests may need several pieces of information: the exact address, directions, any access codes, instructions for entering the accommodation, or details about the security deposit.
When this information is scattered across emails, messages and different documents, guests are more likely to contact the host, and important details may be missed or misunderstood.
With NAVOO Digital Guide, all the useful information for the stay can be collected in one place, always available on the guest’s smartphone.
Clear instructions, even for more complex access procedures
Not every property has a simple and immediate entry procedure. In some cases, guests may need to reach a secondary entrance, use a specific access point, enter one or more codes, or follow several steps before entering the accommodation.
For this reason, the NAVOO Digital Guide can include:
- the property’s exact address;
- a direct link to navigation apps;
- parking suggestions;
- detailed directions to the entrance;
- a step-by-step access procedure;
- text and photos to make each instruction clearer.
This gives guests all the information they need to reach the property and enter the accommodation, even when access involves several steps, codes or specific instructions.
The information remains available in the guide at all times and can be checked before arrival or directly outside the property.
All the information about the security deposit
The security deposit is another topic that may raise questions before the stay or at check-in. The amount, required payment method, conditions and refund times should be communicated clearly, so guests know what to expect in advance.
With NAVOO Digital Guide, you can collect all this information in a single section:
- the deposit amount;
- the payment or pre-authorisation method;
- the applicable conditions;
- the refund timeframe;
- any additional information.
Greater clarity before arrival
Collecting this information in the digital guide makes the experience simpler for both guests and property managers.
Guests can organise everything independently, while property managers receive fewer repetitive messages about the address, access instructions and security deposit.
Text, images and step-by-step instructions remain available on the guest’s smartphone at all times, together with all the other useful information for the stay.
Everything your guests need, all in one place
NAVOO Digital Guide lets you collect and organise all the information about your property in a customised guide, accessible via link or QR Code.
From arrival instructions to available services, from house rules to useful contacts: guests can find everything they need in one digital space.
With NAVOO Digital Guide, you do more than share information, instructions and services: guests can submit requests and reports, book activities and easily access everything your property offers.
Opens directly on a smartphone: no app to download and no registration required.
Find out more based on your property type
Find out more based on your property type
Hotels and resorts
More departments, more requests and a greater need for organisation.
- Reduce repetitive questions at reception
- Highlight services, the spa and the restaurant
- Receive more organised and complete requests
B&Bs
Fewer repetitive messages, with information always available even when you are not on site.
- Wi-Fi details, opening hours and house rules always available
- Local recommendations and activities at guests’ fingertips
- Greater guest independence even when you are not there
Holiday homes
Guests can find instructions, house rules and recommendations without having to message you about every detail.
- House instructions always at hand
- Local recommendations and experiences already organised
- Easier management, even across multiple properties
Don’t miss our upcoming content: practical guides, product updates and useful advice for your property.
And when you activate NAVOO Digital Guide, your first month is free.
