A question about the Wi-Fi password, a message asking about check-out time, a phone call to find out which services are available. These are all simple requests that are easy to answer, but they can arrive at the most inconvenient moments, perhaps while managing an arrival, handling a booking, or taking care of another task.
Individually, they only take a few minutes. The problem arises when they come up repeatedly throughout the day, constantly interrupting your work.
Making information more accessible could be enough to reduce these interruptions. What if guests could find answers to the most common questions on their own, without having to ask every time?
All the Information in One Digital Guide
This is one of the key benefits of NAVOO Digital Guide, a digital guide that brings together all the useful information guests need during their stay: from Wi-Fi passwords and opening hours to available services, menus, and recommendations for local experiences.
Guests can access it directly from their smartphones through a simple link or QR code, finding what they need at any time, even when staff are busy or not on-site.
This way, many frequently asked questions can be answered directly through the guide, without the need for another message or phone call.
Greater Visibility for Your Property's Services
Guests aren’t always aware of all the services available during their stay. A private transfer, a wellness treatment, or a local experience may go unnoticed simply because guests don’t discover them at the right time.
With NAVOO Digital Guide, services and experiences are presented within the guide, complete with descriptions, prices, and useful information. Guests can explore the available options independently and, where applicable, submit a booking request directly from their smartphones.
Simpler Management
Keeping information up to date can also be time-consuming, especially when opening hours, services, or details already shared with guests change. With NAVOO Digital Guide, any changes can be made directly through the NAVOO Console and become immediately visible in the guide, without having to reprint materials or send out new communications.
From repetitive requests to information updates, many small tasks can be simplified. Having all the information in one central place allows guests to access it independently, while property managers can work with fewer interruptions and save time in their daily operations.
Discover how to simplify guest request management with NAVOO Digital Guide.
Find out more based on your property type
Find out more based on your property type
Hotels and resorts
More departments, more requests and a greater need for organisation.
- Reduce repetitive questions at reception
- Highlight services, the spa and the restaurant
- Receive more organised and complete requests
B&Bs
Fewer repetitive messages, with information always available even when you are not on site.
- Wi-Fi details, opening hours and house rules always available
- Local recommendations and activities at guests’ fingertips
- Greater guest independence even when you are not there
Holiday homes
Guests can find instructions, house rules and recommendations without having to message you about every detail.
- House instructions always at hand
- Local recommendations and experiences already organised
- Easier management, even across multiple properties
Don’t miss our upcoming content: practical guides, product updates and useful advice for your property.
And when you activate NAVOO Digital Guide, your first month is free.
